Refund policy
Return Policy for WonderWell Toy Co.
We want you to be completely satisfied with your purchase. If you have any questions or concerns about your order, please don't hesitate to contact us.
Returns
We accept returns within [number of days, e.g., 30 days] of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact our customer service team at [email address] to request a replacement.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment.
Shipping
To return your product, please contact us at hello@wonderwelltoyco.com to receive instructions on how and where to send your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Lost or Stolen Packages
WonderWell Toy Co. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Contact Us
If you have any questions about our return policy, please contact us at hello@wonderwelltoyco.com